William Young

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Cross Functional Partner

Edinburg, Texas

William Young

515 S Sugar Rd Apt 146.  Edinburg, TX 78539

Cell Phone: (956) 525-1888  Email: will.clay.young@gmail.com

Objective

Solutions-focused, with broad experience and hands-on skill in computer maintenance. Proven ability to successfully repair critical support requirements identify deficiencies on an electronic device. A wide understanding of computer hardware and software, including installation, configuration, management, troubleshooting, troubleshooting and support, and networking. Extensive background in customer service with very strong communication and leadership skills.

Education

University of Texas Rio Grande Valley  Edinburg, TX

August 2007 – May 2009

Relevant Skills:

Very strong communication skills, both verbally and written
Very strong background with computers and various mobile devices

Certifications

IT Operations Specialist, CompTIA
CompTIA A+, CompTIA
CompTIA Network+, CompTIA

Work Experience

Biblioteca las Americas Mercedes, Texas

Computer Tech and Community Outreach January 2005 – May 2007

Educate the community in medical issues endemic to the region
Properly utilize technologies such as projectors, laptops, and internet browsers
Foster a healthy relationship among peers and the community

Hobby Lobby McAllen, Texas

Customer Service Manager May 2011 – April 2016

Maintain profitability through proper ordering and merchandising of the front end
Assist with onboarding new hires through proper training and coaching
Assist customers and handle all concerns and complaints
Be able to stand in for any department manager if needed
Be able to lead the front end team to success on a daily basis

Free-lance Edinburg, Texas

Computer Technician April 2015 – Present

Troubleshoot various issues clients may have with their devices
Set up network environments for clients tailored to their needs
Properly assess security concerns and mitigations and educate clients as needed
 

HEB Grocery McAllen, Texas

Cross Functional Partner October 2016 – Present

Maintain knowledge of every department’s SOPs and follow through with procedures
Able to cover any shift in any department of the store at any given time
Demonstrate ability to work alone as well as with others to accomplish goals
Maintain A+ standards throughout the store

Experience

May 2011 / April 2016

Customer Service Manager at Hobby Lobby

Responsible for leading the front end team on a daily basis as well as maintaining proper inventory and merchandising for the front end of the store, as well as having general knowledge of products and product locations. Acted as the “face” of the store.

2006 - 2007

VIVA Peer Tutor at Biblioteca las Americas

Worked on a team whose goal was community outreach and education using technology. The primary focus was common health issues endemic to the South Texas region.

10/2016 - Still employed

Cross Functional Partner at HEB Grocery

As a cross functional partner, I’m meant to be a jack of all trades as well as a master of everything. I have to be as flexible as possible in my scheduling as well as what I’m willing to learn.

01/2015 - current

IT Technician/Consultant at Free lance

I have been brought on as an IT consultant and technician for Cascos and Associates CPA in Brownsville, Texas. While not a full time position, whenever any IT assistance is needed I am called on to find cost-effective solutions as well as maintain any equipment as need be.

I also perform free-lance computer repair/maintenance for clients as needed.

  • Updated 2 years ago

To contact this candidate email will.clay.young@gmail.com

Contact using webmail: Gmail / AOL / Yahoo / Outlook

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